Facebook Chatbots: The Social Media Game Changer

As with any marketing strategy, keeping communication lines open between a company and its customers is crucial to a successful relationship and high conversion rate. The same principle applies to social media. This is where chatbots have come in to save the day.

Thanks to some rather fancy artificial intelligence technology, chatbots operate by means of a certain set of rules dictated by the Facebook page’s administrator which allows the chatbot to be the first line of communication with a user. While it may sound as if chatbots are the opposite of open, transparent business-to-consumer communication, studies show that chatbot experiences with more engaged audiences are seeing an 80 to 90 percent response rate. Because chatbots are also still in its early phases of integration for most, early adopters have an incredible opportunity to take advantage of the low competition, free tool in a way that works best for their program. Here are a few ways higher education marketers can take advantage of this new, cutting-edge technology.

Why Higher Ed Marketers Should Care

Updated Content Strategy

With most higher education marketing plans, there is a content marketing strategy in place that often includes some kind of social media integration. That integration, however, tends to be passive and the social media user engagement tends to be rather low. Chatbots, on the other hand, give marketing managers the opportunity to personalize content, nurture relationships, and provide immediate value to any given user while driving website traffic without actually lifting a finger – no, really.

Frequently Asked Questions – Answered

Chatbots are also a great way to answer common questions prospective and/or active students tend to ask. As a social media/marketing specialist, you may not know specific university details well enough to adequately address questions without resorting to contacting student services. Rather than harassing student services yourself or complicating the user experience by merely sending the student a different email or phone number, chatbots can help to answer these questions on their own and provide further contact info should the student request it.   

Leadforms Revolutionized

Another exciting benefit to chatbots is the potential end of lead forms and expensive landing pages. While the latter might be a bit of a stretch, chatbots can do away with overly invasive lead forms that make a user feel as if they’re lighting a neon “Please All Spammers Contact Me” sign. Instead, all the information you need for the first point of contact is already there and free to use thanks to basic Facebook profiles. Should the bot need further information (i.e. email, location, phone number, etc.), the user can then provide it as needed rather than blindly subjecting their information to the whims of the internet.

Real ROI

Most importantly, you as a higher ed marketer should care about this tool because, as of right now, click-through-rates and engagement are especially high since competition is low and communication is one-on-one and not lost in a sea of news feed content. Who doesn’t want that?

Creating A Chatbot

This is a lot easier than it sounds. Yes, as I mentioned earlier, it is artificial intelligence technology, but the the process is extremely user friendly. The best part? It’s free.

Before you begin, the most important thing to remember is why your students should care about the chatbot’s information and how they can continue to gain value from it. As with any new marketing strategy, this is far and away the most difficult aspect to keep in mind, but also the most rewarding. One place to start is to find trends in your current Facebook inbox. What questions are most frequently asked? What information is most frequently requested? From there, you can then continue to expand your chatbot’s capabilities.

Here are a couple of tools to get your chatbot up and running:

Chatfuel

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This particular tool is not only free, but the interface requires absolutely zero coding knowledge. By simply dragging and dropping different “blocks” or rules for your chatbot to follow, this program promises to have your chatbot up and running in under 10 minutes (after a 10 minute tutorial, if you need it).

Botsify

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Just like ChatFuel, this service also starts for free, includes an entire slew of free integrations, offers unlimited messages, analytics, and paid plans for even more intricate options.

Using either of these sites, you can create:

  • A welcome bot for those who have just “liked” your page and an onboarding message to show the user how to interact with your chatbot.
  • A content distributing tool that sends the user exactly what they’re looking for. If they need a program brochure, contact information for student services, admissions information, links to your university’s blog or articles, or even if they wish to opt-in to a newsletter or content subscription, they can by answering a few simple commands.
  • An appointment generator. Especially if you can coordinate with your admissions team and have them create an open-source appointment page (using google calendar appointments, Doodle.com, youcanbook.me, etc.) you can set your chatbot to ask the user if they would like to schedule a call with an actual admissions counselor!

Chatbot Best Practices

Don’t forget to give people a clear and precise expectation of what you will be sending, how often, and the opportunity for them to also change those options and frequency. The user should be in as much control as possible. Otherwise, you run the risk of becoming yet another spammy nuisance that no one will want to be friends with – well, Facebook friends anyway.

Don’t forget to have some fun with it! By giving your chatbot an actual name or perhaps a bit of personality, your students are far more likely to engage and keep engaging.

If the chatbot fails to provide the information the user is looking for, make sure there are fail-safes in place to guide users to the right contact information or web page. Both ChatFuel and Botsify offers ways to do this.

And last but not least: test, test, testing 1, 2, 3. Before you make your chatbot live, make sure you and your team have tested it plenty of times on different devices. Does it work seamlessly with Mac’s? PC’s? iPhones? Androids? Different browsers like Google Chrome, Safari, or Mozilla’s Firefox? If yes, then let the chatbot roam free!

Thanks to the beauties of the internet and artificial intelligence, your university’s Facebook page can come back to life with the least amount of effort on your part – who doesn’t want that?

 

Tami Cruz of Circa InteractiveTami is one of our in-house social media gurus with a passion for content marketing and public relations. After earning her degree in communication and marketing from the University of California, San Diego, her dedication and multi-faceted skillset for creative marketing strategies has led her to become a crucial team member driven to expanding Circa Interactive’s digital marketing value.

5 Tips for Writing Ad Copy in Facebook for Higher Education

I remember the days when you needed a “.edu” email address in order to set up a Facebook profile – heck, looking back on it, I remember the act of doing so almost as an indoctrination of myself into the university experience. Over the years, Facebook has evolved into so much more than a place for blossoming academics — it’s become a Social Media behemoth, a staple of our daily lives and a marketing utopia where, according to the New York Times in 2016, would-be students and non-students alike spend on average 50 minutes per day. The increasingly ubiquitous nature of Facebook is in part where the channel becomes so valuable to Higher Education marketers like myself.

The vision and specter of your ads across newsfeeds can be a make-or-break moment in the target user’s experience – it can facilitate a potable, attractive touchpoint for prospective students to consider and/or engage with your brand or degree program. Being a numbers kind of guy, ad copy creative tends to fall low on my totem pole of priorities – that’s why I keep this short list of imperatives taped to my desk.

  1. Know your target audience
  2. Use a strong call to action
  3. Use high-quality images, with as little/much text as required
  4. Use verbiage that transitions effectively between all placements
  5. Introduce Ad Variations, and prioritize relevancy score

 

1. Know your Target Audience

According to an article published by the Pew Research Center in 2016, “On a total population basis (accounting for Americans who do not use the internet at all)… 68% of all U.S. adults are Facebook users” – so it can be said that the chances are high, if you’re seeking prospective students, they are more likely than not to be found somewhere at some time on Facebook. After sculpting this user base into highly-targeted (and segmented) ad sets, always keep at the forefront of your mind who you are speaking to, and be sure to tailor your ads’ verbiage to your audience segments. Creating ads which resonate with specifically targeted individuals will foster a more genuine, personable user experience. It may even bolster your conversion rate and ultimately lead to a lower Cost per Lead metric, enabling greater lead volume within a static budget. High quality, personally relevant content (whether sponsored or organic) lays the foundation for the ultimate goal of student acquisition.

2. Use a Strong Call to Action

A strong call to action is so much more than merely a button you append to the bottom-right corner of your newsfeed ads. One could say that the entirety of the ad you’re creating is itself a “call to action”. After all, your objective is to inspire users to act toward your goal. In addition to tailoring your ads to your target users’ characteristics, this could also mean including a timeframe in order to instill a sense of urgency — such as adding enrollment/application deadlines to your ad copy. Do you have a lead form incentive on your ads’ landing page, such as a program brochure? If so, consider include verbiage that creates a thirst in the user to view that content — for example, “download a FREE brochure to learn more about this award-winning program”.

3. Use high-quality images, with as little/much text as required

Selecting the right image to serve up with your ads can have an enormous impact on click through rates on your ads. While it’s not essential to choose an image that’s visually representative of your product or service, in Higher Ed marketing I’ve noticed that images which feature a campus logo tend to produce more academically-geared results.

Text can also be a great eye-catcher, however you must be careful not to exceed Facebook’s text-to-image restrictions, or your ad may suffer the penalty of throttled impressions — or otherwise might be rejected by the Ads’ interface entirely. Facebook’s Text Overlay Tool is always a great last-stop for your ads’ images before they make their way onto the ads themselves.

Lastly, Facebook recommends an image size of 1,200 x 628 pixels as a best practice for most of its campaign goals – you can approximate this, but beware that your image will need to be cropped in order to fit the display of your ads. It’s also recommended to stay away from images that feature the particular shades of blue and white that comprise Facebook’s color scheme, as these ads can often be overlooked by users fatigued with scrolling through their newsfeed.

4. Use verbiage that transitions effectively between all placements

We live in a multi-device world, so fluency between devices is a must if you’re going to capitalize on user experience.”Keep it short and sweet” is the motto to keep in mind when creating ad copy that will transition seamlessly between placements. This maxim applies equally so within Facebook ads due to the inherent nature of “oCPM” bidding — an automatic ad placement feature where the Facebook API optimizes ad impressions across all of its placements to the maximum benefit of your Cost per Result. This feature relies on the Facebook pixel as well as a standard event (e.g. ‘Lead’) implementation, so you should make sure the pixel is firing correctly before you try it out.

I strongly recommend adhering to character limitations in order to create ads that will look good; no matter where they appear in the gamut of Facebook’s network. If you exceed these limitations you risk truncation, or worse, ads which appear incomplete or misleading. Keep it within these limits if you can:

  • Keep your ad’s headline (the bold title, just below your ad’s image) at 25 characters or less.
  • Your text (the introductory snippet above the ad image) should be limited to 90 characters wherever possible — anything more will be truncated, however the user may opt to “see more” if they so chose.
  • Use a link description that speaks to the landing page — but do not feature critical information in this portion of the ad, as it is strictly truncated on mobile (where the majority of your impression are likely to occur). Instead, opt to have this critical information in your text or headline.

5. Introduce Ad Variations, and prioritize relevancy score

A/B testing is a hallmark of high quality, results-driven marketers, and it should be an integral part of your PPC marketing strategy in Facebook as much as it is in any PPC channel. This means introducing new ad variations on a regular basis for each of your ongoing campaigns and respective ad sets.

Similar to Google’s “Quality Score” metric, which the AdWords system uses to factor ad rank in PPC search results, Facebook holds a similar metric of its own: Relevancy Score. According to Facebook’s documentation, “The more relevant an ad is to its audience, the better it’s likely to perform. Ad relevance score makes it easier for you to understand how your ad resonates with your audience.” Do not be deterred if your ads start out with a low relevancy score — it is not unusual for ads that begin with a 1 or 2 relevancy score to blossom over time into higher relevancy scores are user engagement becomes stronger. Nonetheless, over time, unless performance metrics indicate otherwise (e.g. high lead volume, at a favorable cost per lead), you should consider eliminating ads within any ad set that lag significantly behind their peers.

Leveraging these 5 tips is a surefire way to boost performance in your Facebook Ads. Don’t see one of your go-to tricks listed above? Feel free to list it in the comments below!

 

Andrew croppedA graduate of the University of California, Andrew is our analytics and paid search team lead. He is both Google Analytics and AdWords certified. With an ROI-focused and problem-solving approach, he researches, plans, and manages our clients’ PPC campaigns.

5 Ways to Effectively Balance Student-Work Life

Being a student and working a full or part-time job on top of that requires discipline and dedication to both work and school. Balancing school and work, while managing to have a life outside of the two can be overwhelming at times. As a current college student and employee struggling to find the perfect balance, I have stumbled across several tips and tricks that have helped me balance school and work while remaining relatively stress free.

Manage your time

It sounds obvious, but this is one of the most challenging aspects of being a student and an employee simultaneously. The first step to time management is resisting the temptation to plant yourself in front of the TV and completely relax after a long day. Set aside some time each night to do homework or stay on track with a work deadline. Google calendar, the calendar on your cell phone, or a good old fashion planner can keep deadlines in one place and help with prioritizing projects. Electronic calendars are especially useful because alerts can be set to let someone know when a deadline is approaching. When you figure out how to use your time, make it known to your boss, colleagues and professors so there is a mutual understanding of how you will be allocating your time.

Stay Organized

There is a reason that organizational skills look good on a resumé. Staying organized while being busy is harder than it seems, but it makes a difference. The more organized you are, the more likely you are to meet deadlines and ace classes. I like to use apps, websites and a day planner to keep my affairs in order. Apps like Evernote, If This Then That, and Dropbox can help you stay organized with everyday tasks and work related tasks. Evernote helps with keeping to-do lists, notes and ideas all in one place. Ifttt (If This Then That) allows you to keep all of your favorite apps, like Spotify and Google Docs, in one place. Dropbox gives users a space to keep files, photos and docs, while also making it easy to share large files with other dropbox users. There are also many apps available that can be extremely helpful for college students struggling to stay organized.

Check your emails

Even if you only work part time with your school schedule, set aside at least 15 minutes a day to check and respond to emails. This is especially important for anyone that works directly with clients. Making yourself readily available to a client can be the difference between a successful business relationship and one that fades out quickly. Boomerang, a gmail extension, is an extremely helpful way to organize your emails. It allows users to schedule an email to be sent at any time and “boomerang” an email back to their inbox after a certain period of time as a reminder to follow up with a client or colleague that has not responded to an initial email.

Strategically plan your schedule

When planning your school schedule, make sure to leave time gaps that allow you to go into work. Going into work in the morning and school in the afternoon can be a good option. I try to plan classes for a few days during the week and go into work the other days as a way to keep the two separate. Keeping work and school days separate helps me stay better organized, but it’s all about finding out what works for you personally. Try to avoid overloading particular days. While freeing up certain days may seem tempting, having extremely busy, stressful days can lead to burnout. Make sure you are not biting off more than you can chew. Check with your employer to see if and when they can accommodate your school schedule.

Leave some time for yourself

In the midst of a stressful schedule, the easiest way to stay sane and relaxed is to remember to leave time for yourself. Get your homework done early and work on those project deadlines a little bit every night. Procrastination will only leave you stressed out and burned out. Get a little bit of work done every night and follow that up with an hour of doing something you love before bed, such as going to the gym, seeing friends, or just laying in bed and binge watching tv. Finding a way to manage your time, stay organized and stay stress free can be difficult, but once you figure out what strategies work for you, balancing work and school won’t be a problem.

Shannon black and white 2 Shannon is a senior at the University of San Diego studying communications and visual arts. Working as an intern with Circa Interactive, she has gained experience in higher education content marketing, digital public relations and creating content for various clients’ social media. Shannon’s creativity and passion for public relations and content marketing has contributed to Circa Interactive’s digital marketing value. 

7 Snapchat Accounts Every Marketer Should Follow

Social media and communication (as we know it) were changed forever when Snapchat launched in September of 2011. After gaining popularity among millennials, Snapchat has grown rapidly and now boasts over 150 million daily users, passing Twitter’s daily usage of 140 million daily users. It seems that almost everyone is using this app to communicate with friends, catch up on the latest celebrity gossip, and even read the day’s headlines, but are they using it to its full potential?

Read more: 5 Ways Snapchat is Changing the Way We Communicate

Besides sending funny pictures to friends, this service can also be used to stay up on the latest trends in marketing. There are hundreds of companies, entrepreneurs, marketers, and other successful business men and women who actively share tips, tricks, and their own experiences. After following a number of Snapchat accounts and actively watching, I’ve put together a list that every marketer should follow.   

*Pro Tip: Take a picture of any of the Snapcodes next to their name using Snapchat to automatically follow their account!

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University of Michigan: UofMichigan

The University of Michigan is a prime example of how a university can implement Snapchat into their own digital marketing campaign. After launching their account in February 2014, they became the second university on the platform. Michigan attracts current students to their account by utilizing Snapchat to show off lesser known areas of campus, highlight student exhibits, and hold interactive contests and activities. Prospective and incoming students are given the chance to interact with the university through their #AskUMich campaign that answers questions and addresses concerns utilizing the chat feature. Overall, Michigan’s account is an exceptional account to follow for inspiration on how to create interactive campaigns for any digital marketing venture.

Learn more: University of Michigan’s launch and overall Snapchat marketing strategy

 

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Michelle Obama: michelleobama

First Lady Michelle Obama is an unexpected person to see on Snapchat because she is the wife of the President after all. Her joining Snapchat is similar to how the Kennedys were the first Presidential pair to be shown on television. Michelle Obama is the first, First Lady to utilize a social media platform like Snapchat. The First Lady created an account because more than half of 13 to 34-year-olds are using the app. Working with this younger generation has been her main focus while in office so she decided it would be the perfect medium for her to communicate with them. Besides giving her followers a behind-the-scenes look at her life in the White House, the First Lady has utilized the application to promote her Let Girls Learn trip to Liberia, Morocco, and Spain this past July. This specific marketing campaign is a prime example of how to broadcast an event or trip through Snapchat. FLOTUS built up hype surrounding her trip using the application by regularly speaking on the subject and sharing details of the trip. Once she was traveling, she gave her followers a look at the lives of the girls she was there to help and made it feel as if you were there with her through photographs, interviews, and videos of the discussions held in each country.

 

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Justin Wu: Hackapreneur

Justin Wu is the founder of Growthly and an avid user of Snapchat. Jason gives his followers an inside look at what life is like during the early stages of a startup. From big meetings to his downtime coming up with new ideas, Justin provides tips on presenting, growth marketing, and creating a successful startup. Jason recently went to the WSJD Live and Snapchatted the entire event. He held interviews, asked for commentary from his followers and held a live follow up discussion on Snapchat after the event. Wall Street Journal even had Justin cover the WSJD Live event for their Discover page!

Check out: Justin’s coverage of his whole WSJD Live Journey

 

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Dan Knowlton: danknowlton1

Dan Knowlton is the co-founder of KPS Digital Marketing and author for Social Media Examiner. Dan’s Snapchat provides followers with a variety of marketing tips, industry updates, and a look into the life of an entrepreneur. Dan recently attended Get Social Kent and actively snapped his experience at the event. Dan shared helpful digital marketing insights from keynote speakers, gave an inside look of the event, and introduced key marketers at the event by holding interviews with them, asking about their marketing goals for 2017. Dan is an avid Snapchat user and provides a lot of insight on how to utilize the app to grow your own business.

Check out: Dan’s insights on Using Snapchat to Grow Your Business

 

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Gary Vaynerchuk: garyvee

Gary Vaynerchuk is the CEO of VaynerMedia and an established social media guru. Gary uses his Snapchat account to help teach others how to become successful in digital marketing through motivational snaps and valuable marketing advice. He encourages his followers to interact with him and send any questions they have about entrepreneurship, marketing, or growth hacking and will answer their question on his story. He continues this campaign across all of his platforms with #AskGaryVee. Gary gives his followers a behind-the-scenes look at the life of a CEO and all the hard work he puts in to accomplish his goals.

 

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HubSpot: hubspotinc

HubSpot is an inbound marketing software company. HubSpot’s social media strategy is a prime example of how companies can utilize Snapchat to show off their culture, educate their followers, and even help recruit new talent. In fact, HubSpot held a recruiting event via Snapchat this past July! In lieu of a resume, they asked hopeful applicants to teach them something in 60 seconds or less. By taking their recruitment completely digital, HubSpot was able to recruit from a specific audience and create a test that would result in employees that were the right fit for the position. Besides finding new uses for the application, HubSpot’s Snapchat is perfect for finding inspiration for your own company’s account.

 

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Morgan Brown: morganb180

Morgan Brown is the COO of Inman News and is a 15-year startup marketing veteran. Morgan provides innovative tips on growth and productivity and shares examples to help illustrate his points. He also invites his followers to ask him any marketing and growth hacking questions they may have. Through his interactive use of Snapchat and sharing real-life examples to his followers, Morgan is able to educate his audience and truly show them how growth works online.  

 

Have a favorite marketing guru you follow on Snapchat? Let me know in the comments below!

 

Audrey-for-site

Audrey is a recent graduate of Cal Poly San Luis Obispo. With a background in journalism, public relations, and graphic design, Audrey lends both creative and analytic skills to the marketing team. Her passion for innovation and connecting like-minded individuals is driving Circa’s social media strategy into the future.

A Guide To Leveraging Reddit For Higher Education Marketers

It’s no secret that social media has become a staple for modern digital marketing, but many marketers often forget to add Reddit to the mix. For those still unaware of this platform, allow me to introduce you to the internet’s most influential users. Although some might wish to write the site off as “just another youth media fad,” it’s not. In fact, since June of 2005, just two years after the origin of MySpace and one year after Zuckerberg’s Facebook, Reddit has become known by its users as “the front page of the internet,” housing over 234 million unique visitors in 2015 alone and nearly 900,000 ever-increasing mini communities or “subreddits.” This isn’t your average social media platform. While Facebook is known for integrating its news with updates from your family and friends, Reddit is a world where originality, wit, and timeliness reign supreme. The tricky part here, however, is that if a Redditor can sense even the slightest hint of click-baiting or cheap sales tactics, they will make sure you know your mistake. In an effort to help higher ed marketers avoid such an awful fate while simultaneously and successfully marketing on a site that hates marketing, here is a quick guide to leveraging the tastemakers of the internet.  

Who exactly are “Redditors?”

Before we get started, as with any marketing effort, you must first understand who it is your marketing to. According to pew research center, the majority these mysterious users are U.S. adults with at least some college education. While 47 percent of the audience is, in fact, international, the remaining 54 percent of breaks down as follows:

  • 67 percent of U.S. adults are male
  • 33 percent of U.S. adults are female
  • 64 percent are 18-29 years old
  • 42 percent have a college degree (compared to 28 percent national average)
  • 40 percent some college (compared to 31 percent national average)

As a result, it doesn’t take much to see that this audience is the perfect demographic for marketers in the Higher Education industry, especially for graduate degrees.

How Reddit Works

Finding the right subreddits to follow

Once you create an account, if you haven’t yet already, the first thing you’ll be prompted to do is to find and follow subreddits. Think of subreddits as the sections of the newspaper. Of course there is always the front page with the most important content, but everything is organized into subcategories like money, entertainment, and world news. The only difference here is that Reddit, again, has nearly 900,000 of these subcategories ranging from “Shower Thoughts” and “Explain Like I’m Five” to “World News” and “Politics.” While it’s nearly impossible to sort through each and every subreddit to find your most important content, Reddit is arguably the best way for content marketers to keep track of all of the most important news without having to read through 50 different news publications.

Pro tip: One way to discover what subreddits are trending over time is to take a quick look at MetaReddit. This site will show you to know precisely which subreddits are trending now and which have had the most growth in the last week and have been trending for the month. Although this will only give you a snapshot view, it’s a much more digestible way to stay on track with trends.

Upvotes, Downvotes, and the Ever-Coveted Karma Points

Unlike Facebook’s reactions or Twitter’s retweets and favorites, Reddit is a system entirely rooted in active voting participation. As you can see below, every post and every comment displays two grayed out arrows to the left of the text.

 

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While it’s obvious the top arrow is the upvote and the bottom is the downvote, they do not correspond with how the content is displayed. Rather the user is prompted to vote whether or not the content adds or takes away from a larger conversation. According to proper “reddiquette,” the official guidelines to participation and conduct dictates that a user’s vote should not be based off an emotional reaction but should rather be based on the importance or relevancy of the a piece of content. Clearly, voting is by no means a clear-cut science, but how you vote is important because upvotes and downvote can give or take away Karma points. Why does that matter? Because karma points determine how frequently, if at all, any given user is allowed to post within a subreddit–or how likely it is that your content or post will be view by others. So for content marketers, consider karma points your new gold.

Pro tip: Upvotes on comments are just as important as link upvotes. Not only does this encourage active participation within each post, it prompts Redditors to actually contribute to the discussion in a meaningful way. This is a perfect way for markers, professors, students, and staff to add to educated discussions and lively debates.

How To Market To Redditors Who Hate Marketers

Now that you have a good idea of who your audience is and user basics, the next step is using the right tools to successfully participate in the sometimes-too-honest community that is Reddit.

Be a Redditor first, and a marketer second

While this may seem daunting and/or time consuming, it’s important to remember that Reddit is a community first and foremost. Because Redditors will not hesitate to call a user out if they sense any foul play, it can often be difficult for marketers to find the right balance between community participation and blatant self-promotion. The first step to finding that balance is to remember reddiquette rule number one: always remember to be human. Would you try to clickbait your friends? Didn’t think so. Your one and only mission should be to become a genuine, well-rounded expert in your field.

For content marketers, this means you’ll need to limit your on-brand content to one every ten posts. This sounds tedious, I know, but in the Redditing world you live and breathe by Karma points, and the easiest way to lose them is to spam, click-bait, or self-promote. Limit yourself to legitimize yourself. No one likes a used-car salesman.

For professors or university staff, this should be quite simple to maintain. Ideally, a user profile should represent the ideas of an individual, so for professors with a wide range of research and expertise in their arsenal, Reddit is the perfect space to create and build discussions as I discuss in the last section.  

The trick to Reddit is understanding the Karma system

Especially if your account is brand new, your lack of karma points is like a college student applying to an entry-level job requiring three to five years experience, and in order to get more karma points, you need to share content. It can be a frustrating system, but it’s not impossible. What’s the secret? Reach out to your subreddit’s moderators. If you go to the front page of any given subreddit, you’ll notice that there are a set of rules for subscribers to follow and just below those rules you’ll find a box listing the moderators. These wonderful people are the creators and/or controllers of that particular subreddit. By messaging each or all of these superstar Redditors, you’ll have an opportunity to demonstrate the value of your content and build a mutually beneficial relationship while avoiding your karma problem. For digital marketing experts in the higher ed field, this is far and away the easiest way to publish your content on relevant subreddits without any time restrictions.

Where to find the best ROI on Reddit

As I’m sure you’re well aware of at this point, Reddit is not the quick fix solution to your social media marketing slump. Instead, Reddit is a space for experts to demonstrate their value and educate the public. It’s also a place for internet trolls and endless cat memes, but for our purposes all of that is irrelevant.

To demonstrate thought leadership and expertise in any field with the Reddit community, content marketers, PR professionals, university professors, and university staff members alike can take advantage of subreddits like Ask Me Anything. Just as it sounds, you simply tell the Reddit community who you are and let the conversation flow from there. Additionally, higher ed marketers can hop over to Ask Reddit to ask users direct questions as a free way to gain insight to their core audience. However, the most important way to get the most return from Reddit is to become a part of the community. Without this, you will miss out on the endless possibilities Reddit has to offer.

For more information on leveraging social media, learn how to use Instagram, Snapchat, or Twitter to reach more prospective students.

Tami Cruz of Circa Interactive Tami is one of our in-house social media gurus with a passion for content marketing and public relations. After earning her degree in communication and marketing from the University of California, San Diego, her dedication and multi-faceted skillset for creative marketing strategies has led her to become a crucial team member driven to expanding Circa Interactive’s digital marketing value.

The Anatomy of a PR Pitch – How to Structure & Standardize Pitching Across Your Team

As any PR or communications professional knows, pitching is the single most important skill to possess. While there are various approaches and styles to this, it’s important to find a structure and style for pitching that has had proven success within your industry and then standardize that formula across your team. So how can you streamline the process of pitching to make team members as successful and efficient as possible? First, it’s important to identify the key components that make up every well-rounded PR pitch. While each pitch can, and often will, look a little different, we have found that there are four primary components that should be included in every pitch. Here are the four core components and their definitions:

Lead

The lead is the angle into your story. Keep this as short and concise as possible. A lead should be comprised of one of the following:

    • A news peg is a trending story or topic in the news that relates to what you’re pitching. For example, leveraging the presidential debate or a new medical study that was just released. This allows you to hook the reader with a relevant and widespread story.
    • A time peg represents an upcoming date or event. For example, anniversaries of days like 9/11 or Hurricane Katrina, days or weeks dedicated to specific causes like “Health IT Week” or “Mental Health Awareness Day,” or even months like “Breast Cancer Awareness Month.” These types of dates and events can be easily leveraged for PR purposes as media outlets will often shape content around significant or relevant time pegs. In order to keep track and take advantage of these dates, it’s helpful to create and consistently update an internal editorial calendar with your team.
Call to action (CTA)

This is the action that you want your audience to take. For instance, in our case this would often include speaking with a professor or publishing an infographic or blog on behalf of our clients.

Value proposition

This is where you allow yourself to stand out and differentiate yourself from the competition. Demonstrate the significance of what you’re pitching and why it’s important. What value would it provide to their publication and readership? How does it relate to the larger story? These are some of the questions you should address.

Conclusion

Quickly thank them for their time and reiterate what your goal or call to action (CTA) is. Keep this brief and to the point.

There are questions that you should always be asking yourself when writing a pitch. Here are a few of the important ones to keep in mind:

  • Who is your audience?
  • What is the larger story?
  • Why should they care about what you’re pitching?
  • What value does this provide them?
  • What story are you creating in your pitch?

To see how this formula looks in practice, I’ve included a pitch below which is color coded based on the four components I described above.

screen-shot-2016-09-29-at-10-53-38-am

 

Caroline-Black-and-White-tan-3-4Caroline brings a wealth of knowledge in communications, marketing, and account management to the Circa Interactive team, and she has worked with partners such as HP, Cisco, and Adobe. Graduating with honors in Business Administration and Marketing from the University of Oregon in 2011, Caroline now plays a key role in Circa Interactive’s digital PR strategy by building long term relationships with internationally recognized media outlets on behalf of our clients.

8 Ways to Get the Most out of Your Press Release

As I discussed in my previous article, press releases can be an extremely effective tool when you are looking to promote an event or news within higher education. The potential impact of a press release goes far beyond this though, and should be an essential part of your overall public relations strategy. As defined by Entrepreneur, a press release is “a public relations announcement issued to the news media and other targeted publications for the purpose of letting the public know of company developments.” These short, compelling documents give your university’s latest developments a platform to be seen and discussed within the larger media circuit. However, if you do not include key elements in your press release, it is unlikely to be picked up by your target audience and your reach will diminish. Here I will discuss some key tips for you to consider when writing and distributing your next press release.

1. Make sure your story is newsworthy

Is your press release going to excite those within the industry? Does your news provide value and relate to larger industry trends? These are questions that you should be thinking about before you distribute it to the media. Innovative, exciting developments and research within your university make ideal topics for press releases. One of our clients recently announced they are developing a virtual reality application with the aim of improving mental health care, an incredibly innovative idea that appeals to a several popular media topics. We immediately saw this as an ideal opportunity to help raise awareness about the institution and the cutting-edge work that they’re doing through a press release.

2. Grab attention with the headline

The headline of a press release, as with that of an article headline or subject line within a pitch, is pivotal if you are to successfully pull in journalists and editors. Of course, it is important for your headline to be accurate and give the reader a strong idea of what is to come, but you also want to ensure that it is engaging and makes them want to read on. There are three best practices to follow when writing your headline: 1) Be unique – you need to differentiate yourself from the competition. 2) Be specific – give the reader detailed information to ensure they understand what you are presenting them. 3) Be beneficial – the headline itself must provide a benefit to the reader and show that the information is useful.

3. Include quotes

To increase your validity and credibility, it’s critical to include quotes from at least one high level source who is directly involved in the story. These quotes should provide greater insight and perspective and can also lead to further media opportunities for the expert and institution.

4. Remain relatable

It is important that you do not confuse the reporter or reader with your press release. Therefore, the language used should not be overly complicated, as much of your audience will lack the specialist knowledge required to understand the finest details. If there are terminologies that are complex, then explain these as if you were speaking to somebody who does not work within your discipline. Make the content simple, straightforward, and easily consumable for a general audience. 

5. Stay Concise

A press release should not exceed more than a single page and should only include the most pertinent facts. If the press release leaves them wanting more information, then they can reach out using the contact information provided in the press release.

6. Include a pitch

When distributing your press release, be sure to write a media pitch as you would if you were looking to create a traditional PR opportunity. The pitch is where you can really sell the story and the relevance of it to the publication’s audience and interests. Make sure to paste the press release below your signature as a journalist may not have the time or want to open an attachment.

7. Customize to each target audience (when applicable)

In order to maximize your chance of press coverage, you should tailor the press release to fit each audience when there is more than one. For example, we recently distributed a press release on the topic of virtual reality and mental health for one of our clients. Clearly, there is a both a technology and health angle here. You should be targeting both audiences and should alter the pitch and press release to ensure it relates directly to the industry you are pitching.  

8. Capitalize on link building opportunities

A press release provides you with an excellent opportunity to gain greater brand awareness as well as positively influence SEO. By including a link within your press release that takes the reader to the corresponding homepage or landing page, you will increase the chances of media outlets linking back to your target site which will in turn help to boost rankings. 

 

George has recentGeorgely joined the Circa team in California following the completion of his master’s in marketing management and strategy degree, where he graduated with distinction from Plymouth University in England. George is a PR and digital marketing specialist who is passionate about creating high level opportunities for professors within national publications. 

3 Ways Higher Education Marketers Can Leverage the 2016 Presidential Election

We are one month from the first presidential debate, and the 2016 election has already proven itself to be one of the most digitally reported and discussed elections in the history of the United States. In fact, over the past 12 months, Americans have spent over 1,284 years reading Donald Trump related content on social media. As we all know, the internet and social media are changing the way Americans interact with presidential candidates, and this provides an enormous amount of content marketing opportunities. The 2016 Presidential Election creates a variety of opportunities for higher education digital marketers to promote their schools and programs, and I’ve put together three ways that digital marketers can leverage the news cycle to build high quality backlinks. 

Leverage Your Professors

Throughout the election, candidates are asked to provide insight on a number of issues ranging from civil rights to the federal budget to foreign policy. These topics may be the focal point of a professor’s area of expertise which digital marketers can leverage when seeking PR opportunities.

When leveraging professors, it is important that digital marketers clearly articulate the value that professors can provide reporters. Professors are often the thought leaders of their industries and niches and can provide high-level insights that have yet to be published. For example, the release of Hillary Clinton’s Initiative on Technology and Innovation, which places a major focus on investing in computer science and STEM education, provides Circa’s PR team with the opportunity to leverage our engineering, computer science, and other STEM-related professors for articles providing expert commentary on what Clinton’s initiative could mean for the STEM industry, as well as its potential impact on the future of our education system.

Another way to leverage your professors is through HARO. For those that don’t know, HARO (which stands for Help a Reporter Out) is an online service designed to provide reporters with quality sources for upcoming stories and sources with the possibility to obtain media coverage. Those who have signed up for HARO as potential sources receive daily emails featuring a list of reporters seeking quotes or insights for upcoming articles. If an article seems to fit a professor’s area of expertise, all a PR specialist needs to do is respond to the email and pitch the professor by noting the expert angle or insight that she or he could provide to the story.

As campaign coverage continues to gain speed, there will likely be an increase in HARO opportunities with reporters seeking academic or professional insight, so if you haven’t signed up for HARO yet, it is certainly worth exploring.

Create Resources Highlighting the Election

Being one of the key events of 2016, the Presidential Election is a prime time-peg that higher education digital marketers can use in creating resources for their schools and programs. There are a number of different angles to take when creating resources. Some of the most popular include:

  • Blog posts
  • Infographics
  • Videos
  • GIFs

For those that don’t know, visual resources are great for creating informative, yet appealing content, so infographics would be particularly good for highlighting the election. There are a few different ways to highlight the election through infographics, which would include leveraging content on a topic candidates are discussing (Ex. cyber security) or creating an infographic on the election, such as this one on social media and presidential campaigns.

Within the creation process, keep in mind that the main goal of infographics is to build links back to your program, and the best way to build links is to create intriguing content that provides value to the viewer. Sometimes value can come from a unique angle, newsworthy content or reliable statistics; other times it can be through a graph or visual that highlights an intriguing contrast. Either way, be sure that your graphics provide value of some kind so that viewers will be more inspired to share them with their network.

Add to the Social Commentary

Whether it’s a insensitive statement or previously unreleased documents, every day it seems as though there is a new story involving Donald Trump and Hillary Clinton. And while journalists report the initial story, higher education digital marketers have the opportunity to leverage this content and add to the social commentary. For those that don’t know, social commentary is considered an act of expression that comments and thus expands upon a social issue within society. If this sounds complicated, it really isn’t. In fact, adding to the social commentary can be as simple as sharing a news story or quote on social media platforms and asking followers to share their opinions. Higher education digital marketers could also take this a step further by including a quick quote from a professor on the current political issue.

Regardless of what approach is taken, it is important that a call to action (CTA) is included at the end of the social post. This CTA doesn’t necessarily have to be anything complicated, just something to encourage the reader to share their insight or opinion.

If the election coverage continues to progress at its current pace, there may not be a more consistent time peg than the 2016 Presidential election, so digital marketers would be wise to leverage this opportunity as much as possible for their schools and programs. No matter what approach you take, make sure to clearly position your programs and professors as the leaders within their niche. Most importantly, don’t be afraid to be creative and have fun with whatever method you choose.
Have you been leveraging the presidential election in your digital marketing efforts? If so, what has worked for you? We’d love to hear your insight!

Tyler Putz of Circa Interactive Tyler is a retired division two college basketball player and a recent graduate from the University of Iowa. His creativity, as well as passion for entrepreneurship and the expansion of technology and communication, helps Circa to continue to stay on the cusp of new technologies and trends influencing future generations of students.

How to Reach Prospective Students Through the New Instagram Stories Feature

Instagram has rapidly grown to nearly 500 million monthly users worldwide and is projected to continue its growth at a steady rate. With this many monthly users and roughly 55 percent of them being ages 18-29, Instagram is the platform that higher ed marketing experts should be targeting. The addition of Instagram’s new feature, Instagram stories, allows for more opportunity to engage with followers and prospective students. Much like the Snapchat story feature, users post content that will disappear after 24 hours. This 24 hour time frame provides the opportunity to post as much content for your program as you would like, without the worry of cluttering your Instagram profile. If you don’t know how to use the feature, there are easy step-by-step guides available. 

 

insta story

 

The Difference Between Snapchat Stories and Instagram Stories

What sets these two seemingly identical features apart? Unlike Snapchat stories, Instagram stories can be watched regardless of whether or not an Instagram user is following an account. The explore page feature on Instagram uses an algorithm to show users content that they will be most likely to enjoy. It also suggests profiles that are similar to those that they are already interacting with. For example, based on my Instagram activity, it’s easy to see in the photo above that a lot of food accounts have made their way onto my explore page. This page also shows users which accounts the people who they are following are interacting with. Basically, if a user or their friends are engaging with higher education profiles, then it is more likely that your account will pop up on their explore feed. If your account is clicked on, the user can watch your Instagram story by clicking your profile photo. The explore page feature is beneficial to higher education marketers because it is easier to reach potential students. With Snapchat, there is no explore page, so discovering new profiles is more complicated and difficult if you do not know them personally.

Although people do not have to follow your Instagram account to view your stories, the goal is of course to make them want to.
If you’re looking to get more followers on Instagram, there are tricks that can help. The more followers you have, the more likely you are to show up on other users’ explore pages, and the more likely you are to get your story and brand seen. 

Capturing Potential Students’ Attention with Stories

Now, the real question: How can you make your program stand out by using this new Instagram feature? Of course, one must think about what the intended audience wants to see. As a higher education program, your audience is most likely a part of the Millennial Generation, which is a good thing considering millennials make up 55% of Instagram users. 

Authenticity is key when it comes to marketing to millennials.  A Cohn & Wolfe study found that 89% of people agreed that it is important that businesses act with integrity at all times. They don’t want advertisements, they want genuine content and a personalized brand. Millennials engage the most with brands that they feel are relatable and genuine.

Another way to appeal to this generation is by engaging with them on a personal level. According to Forbes, 62% of millennials prefer brands that have engaged with them on social media platforms, so Instagram stories are a great way to reach and engage with millennials. So how can you appear genuine and authentic while also making your audience feel as though you are engaging with them on a personal level? Simple: showcase your students.

Your content should tell a story, hence the name Instagram stories. It should show the authentic side of your brand while striving to be creative and engaging. Displaying student life, campus life, or promoting upcoming events that your audience may be interested in are all great starting places. That way, a prospective student can get a better understanding of your program and whether it’s a good fit for them.

With the start of school coming up, showcasing orientations or new student convocations is a great way to give prospective students a taste of student life and show them what events are available to them. The University of Arizona, The University of Texas at Dallas, and Coastal Carolina University have posted a series of Instagram stories covering their new student convocations and first day of classes that effectively present unique aspects of their student life and campus.

Insta Stories

 

In addition to displaying what your student life has to offer, you can use the story feature as a way to make your academics stand out. Emphasize academics such as student research or academic achievement events on campus. Use the story feature to show what specific student clubs are up to and highlight upcoming campus events that students are attending. Stories allow you to display the daily activities that make your program or university unique, without the worry of posting perfect, edited content that will be on your Instagram for a long period of time.  

Instagram stories also allow you to draw on your story or add captions to your story which makes the story seem more fun, while also adding a personal and creative touch. Emojis can be added to captions to add some flare to the image?.  Remember, you are capturing the attention of a generation with notoriously short attention spans. In order to reel them in, you must present your brand with a unique and engaging twist. The Instagram story feature might be just what you need to stand out in the large pool of higher education programs.

Shannon black and white 2 Shannon is a senior at the University of San Diego studying communications and visual arts. Working as an intern with Circa Interactive, she has gained experience in higher education content marketing, digital public relations and creating content for various clients’ social media. Shannon’s creativity and passion for public relations and content marketing has contributed to Circa Interactive’s digital marketing value. 

Link Building Strategies: Three Evergreen Content Ideas

In the world of search engine optimization and ranking factors, the most important correlation to search engine result page (SERP) ranking was found to be the number of backlinks and overall link authority. Moreover, with over 70% of users clicking on first page results, universities are always looking for ways to get their programs to jump up the rankings. So you may be asking, ‘How can I create content that naturally attracts backlinks and will rise in the SERPs?’ The best way to attract backlinks is by creating evergreen content that is high quality and relevant to your audience. Evergreen content is up-to-date, instructional content that does not lose its value over time and is created so searchers can reference it as a source over and over again. Today you’re in luck because I’m about to present to you three types of evergreen content that can be utilized right here, right now.

Types of Evergreen Content:

  • Infographic/Visual
  • Industry Expert Roundups
  • Informative and High Utility Content

Infographic Visuals

Infographics are a fantastic way to build links to program specific pages, which will help increase your overall Google rankings. If you didn’t know already, the number of backlinks linking to a specific page has the strongest correlation with rankings compared to any other factor. This includes domain history, title tags, and optimized keyword pages. When infographics are built with reliable statistics and appealing design, these visuals resources will make you appear as a thought leader within specific industries and enable you to naturally gain links. Evergreen infographics are based on newsworthy, current trends and show in-depth statistics on specific topics that relate to a university’s program curriculum. When a university builds an infographic around trending news stories or case studies, they are able to take what may seem like a complex idea or boring subject and turn it into a easy to understand visualization. Below I have provided some fascinating facts from Kissmetrics on why infographics perform so well in this digital age;

  • High quality infographics are 30 times more likely to be read than text articles.
  • 90% of information transmitted to the brain is visual, and visuals are processed 60,000 times faster in the brain than text.
  • Infographics are 40 times more likely to be shared on social networks.

In your opinion, what looks better, Image 1 or Image 2?

Image 1 is a journal study explaining the challenges of storing medical imaging data

Image 2 is a medical imaging infographic explaining the same information.

Image 1

digital imaging journal

Image 2

imaging archives infographic

If I do say so myself, Image 2 is softer on the eyes and helps to break down this complex information so any non-technical reader can understand it. The icons give the viewer a great understanding on what the subject is about without having to read the detailed material.

Now that we understand why publications post these visual resources, the next step is to understand how to build an infographic around a topic that is considered link worthy.  As we discussed above, the best performing infographics are built around newsworthy time pegs and trending current events. To identify newsworthy time pegs, I believe our creative director, Joseph Lapin, has the best approach. He tells our team to consistently look at the front page of the newspaper to find out what editors from top publications, such as The Wall Street Journal and The New York Times, deem to be the major stories in the U.S. and throughout the world. If these publications are putting these stories on their front page, then it shows insight on what topics are most newsworthy while showcasing developing trends within the news curve. Once you understand which topics are repeatedly gaining traction, you can build infographics based around these trending stories and immediately pitch them to publications. With graphics built around such hot topics, they can be leveraged throughout the whole news cycle which can help program pages gain a number of valuable links.

news curve

Infographics should be built using studies and statistics from a number of publications ranging from high level organizations to niche blogs. Each source should be seen as a link building and relationship development opportunity, because the publication you use as sources are very likely to share the infographic with their audience. If we step back and think about this for a second, we can understand why it would be more valuable to have 20 sources instead of 10. In the end, it is a numbers game and the more sources used, the more link building opportunities there are! For instance, Circa Interactive created an infographic on Creative Ways to Make Higher Education More Affordable. In each visualization, sources are included at the bottom of the graphic.

source link building

For each source, an outreach message should be sent to the editor at that site. Here is a real outreach email I used to gain links through from infographic sources.

outreach for source links

Helpful infographic resources:

Industry Expert Roundups

In marketing and communication, a roundup is a term that is used to describe the collection of popular resources that are highlighted to build one article. Expert roundups are no different, except that instead of using popular informative resources, industry experts are utilized to create an comprehensive analysis on a particular subject. Expert roundups are relatively easy to structure and publish, but there is some groundwork needed in the beginning. First, your content creation team will need creatively come up with a keyword rich question that your experts will answer. The question needs to be based on a keyword that your program wants to rank on Google’s first page. This is important because when searchers view your page and see the expert knowledge being freely shared than they are more likely to link back and reference to a collection of experts compared to a personal opinion. Here is a quick example: Let’s say you want to rank for the keyword “future of artificial intelligence” and the blog post title is ‘32 Expert’s Future Vision of Artificial Intelligence’. A great question to ask your industry experts could be “What is one or two major advancements you envision happening within artificial intelligence over the next 5 years?”

Having developed the question, the next step is to scour the web looking for industry experts talking about similar topics in the artificial intelligence industry. You’ll want to create an outreach list that is three or four times the number of your intended expert commentaries that will be placed in your blog. The best way to identify potential experts in your industry is by using Google News and Followerwonk.

followerwonk

I used Followerwonk for this example, a tool that searches through Twitter bios and highlights the the top users related to specific keywords. Within the top six results, there are two great artificial intelligence experts who should be added to your  list. They are both executives within the big data and artificial intelligence field with a high number of followers. Keep in mind that you intent is to gain a link back and social shares from these experts because you are freely sharing their expertise. We want to show our own personal audiences that we are featured on another site so we can get the recognition we think we deserve.

Once you identify the top industry experts and build your list, it is time to send your outreach message. The outreach message should be a short blurb complementing their expertise and asking them if they would be interested in being featured within your post. If you don’t get a response back from them, follow up a week later and emphasis the benefit they are getting by giving you a quick one to three sentence response.

 

joey outreach


Once you begin to receive responses, structure the blog with the experts who were quick to respond to your question towards the top of the article. This will flatter them because you chose to feature them within your top ten experts. The next focus should be adding the experts who you expect to get a link back from. The best way to actually gain a link  is by not directly asking them to link to the article. I know it sounds crazy, but by simply thanking them for their time and expertise, the flattery works a lot better than aggressively begging for a link. When sending the experts the “thank you” message, it is extremely similar to the infographic source email. The main difference in this outreach is to create a pre-populated tweet with in the email so all the expert has to do is press one button to share with their follower base. Free services such as
ClicktoTweet allow you to create tweets in quickly. Feel free to use my email below as your template.

joey outreach 2

Helpful expert roundups examples:

 

Informative and High Utility Content

Recent studies have shown that longer pieces of content between 1,700 and 2,000 words rank higher in Google position. The average first page results having at 1,890 words.

length of content and rankings

There are a few ranking factors that also correlate with longer posts, which include time on page, more social shares, and lower bounce rates because more users will browse other content on your site. Still, these longer post must be made of high quality content because if not, they are worthless words and filling up cyberspace. That is something Google hates to see. 

What determines quality you may ask? It all comes down to whether  the content is informative to the audience and has some form of usability that can be implemented by your readers. According to Brian Dean, one of the top link-building marketers of our time, longer, high utility content strikes a sense of awe into the audience, meaning that when a reader visits a page that has a lot of useful information they understand how much work was put into that post and they are more likely to return to that site over and over again seeking similar content.

brian backlinko quote

Here at Circa Interactive, our team likes to produce a multitude of content ideas because different audience respond to different types of articles including listicles, how to guides, and in-depth evergreen content. I’d like to show you a recent example of evergreen content that was created by our own lead graphic designer, Jordan Opel.

12 Techniques to Help You Learn Adobe Illustrator

This is a great example of high quality, informative content that focuses on a specific audience and the knowledge inside this article can be applied immediately regardless of your knowledge about Adobe Illustrator. In total, the 12 techniques for the Illustrator article has 5199 words. Content length has a direct impact on the number of average shares and links a piece of content receives. Moz conducted research on 489,000 text based articles. Here are their findings:

moz content length


As you can see , it is apparent that content length is incredibly  important when developing content for your site. So when creating content  do not forget these three types of evergreen content that will enable you to build links back to your university pages.


If you found this article helpful in anyway do not hesitate to leave a comment below. I would love to hear any feedback you may have about topic and know what type of evergreen content ideas you use in your organization.

 

andersonidea

Austin Anderson is a forward-thinking, motivated marketing specialist. Before Circa, Austin ran an e-commerce business and managed online marketing for startups in San Diego. Austin strives to be a future influencer in the world of digital marketing. Connect with Austin on LinkedIn and Twitter @andersonidea.