4 Ways Virtual Reality Could Change Higher Education Marketing

Every major development in technology has provided universities with new ways to tell their story, as well as attract and interact with potential students. Take the internet, for example, which provided colleges with the opportunity to broaden their reach and develop new education methods. Or consider Facebook, where higher education marketers are now able to advertise to potential students based on a variety of factors such as education, interests, jobs and behaviors.

Veteran higher education marketers have experienced just how much these technologies have alerted the industry over the past 20 years, yet recent changes may merely be the start of a monumental shift in the higher education paradigm. One of the driving forces of this shift could be virtual reality, which has the potential to modify numerous aspects of higher education, including how universities attract and educate students. To further highlight just how major of an impact that this developing technology could have, below I’ll examine 4 ways that virtual reality could alter higher education marketing.

A More Personal Brand Story

One of the essential components of effective marketing is a personal brand story. Within these stories, universities will need to answer questions such as: What makes the school unique? Why should I attend school here? What are the benefits of obtaining a degree? The more personal and unique that these brand stories are, the more the university will stand out from the competition.

Lately, universities have been leveraging online videos as a method for telling their brand story. Although these videos have been effective, the limitations of video as a medium can restrict universities from accurately portraying the whole spectrum of experiences that may come with studying at their school or being on campus. For example, consider a popular structure for brand stories where the video takes the viewer through a series of campus experiences, such as cheering at a sold-out athletic event or spending time in the library. Now, consider that story again, but instead of simply staring at a screen, you’re actually at the sporting event hearing the roar of the crowd and sensing the energy in the arena or exploring through the many floors of the prestigious library. With virtual reality, these type of sensual experiences are potentially possible, which would then provide colleges with the ability to leverage all of their resources to develop a brand story that is truly personal and unique to the university. Virtual reality could also personalize the student experience as well, for a brand story could end with a direct welcome from the University’s President in her or his office, along with a quick Q&A session.

Improved Student Testimonials

Program testimonials are a chance for higher education marketers to showcase the value of obtaining a degree from their university, with popular strategies including videos, essays or snippets of comments that highlight the student experience. These testimonials should offer potential students insight on what a program or school may be like, yet most tend to feel extremely generic and scripted, especially considering that these are testimonials for what could end up being a $30,000+ investment.

Virtual reality could assist higher education marketers in improving student testimonials to provide a more honest and accurate representation of the value of a degree. An example of this could be taking a potential student through an intimate story via virtual reality where the observer could directly experience and feel what a former student’s life was before, during and after obtaining a degree (ex. a story that highlights the growth of an individual from working a minimum wage job to becoming an award-winning scientist). These stories will obviously differ for each former student, but the goal here is to provide potential students with palpable content that is not only personal (ex. matches their interests and personality), but also exemplifies how a degree from the university can change and improve one’s life. The more that this change is able to be felt and experienced, the better the individual can infer the value of a degree from the given university.

Virtual Tour

Virtual tours can be a great way for students to develop better insight on the university, as well as the academic experience as a whole. Although similar to the brand story example noted above, virtual tours will be different in that the student will be the one dictating the experience, as opposed to a university attempting to tell a story. Once fully implemented, virtual tours should be able to allow students to explore the university campus, programs and curriculum alongside a personal virtual assistant.

Being a modern take on the concept within “choose-your-own-adventure” novels, each and every virtual tour will be personalized based upon any question or concern that a potential student may have. This is where the personal virtual assistant will be key, as they can converse with the potential student and quickly adjust the tour so that it fits the contour of the viewer’s psyche. This approach may also have the chance to alter the communication process between university marketing departments and potential students, as the virtual assistant, due to it being personal in nature, should be able to increase the volume and quality of information provided by the student (as opposed to bothering students via phone calls or emails). Virtual tours could also make the experience of the potential student more personal due to questions or concerns being answered not via words, but actual experience.

Virtual Classrooms

With virtual reality, the line between an on-campus and online student could become remarkably fuzzy if virtual classrooms are implemented. Within these virtual classrooms, the environment should be so similar that the experience between being in the classroom on campus vs. being in the classroom virtually will be unidentifiable until the off-campus student takes off their virtual reality headset. This means that an online student will be able to fully experience an on-campus class from hundreds, even thousands of miles away. This can greatly improve the online education experience where online students may feel isolated from their peers, instructors or even universities. With virtual classrooms, potential students would also be able to sit in on a class to get a sense of what their higher education experience may be like.

From a marketing perspective, virtual classrooms would provide higher education marketers with the opportunity to market their university’s prestigious campus and award-winning faculty to online students. Additionally, with virtual classrooms, universities would be better equipped to assist with the educational needs of their community, or even showcase sold out lectures and on-campus events to a broader audience with little effort on part of the university.

Although currently in development, virtual reality has a chance to make monumental changes to higher education marketing, as well as the education paradigm as a whole. And as the advancement of technology continues to accelerate, look for the implementation of virtual reality within higher education to come quicker than one may assume.

Tyler Putz of Circa Interactive Tyler is a retired division two college basketball player and a recent graduate from the University of Iowa. His creativity, as well as passion for entrepreneurship and the expansion of technology and communication, helps Circa to continue to stay on the cusp of new technologies and trends influencing future generations of students.

Why Snapcodes Are the Future of Higher Ed Marketing

Snap Inc. has been a publicly traded company for over a month now and is starting to feel the heat. Facebook recently unveiled their own version of the “stories” feature that utilizes smart filters resembling Snapchat’s popular “lenses.” Instagram has also been competing for a slice of Snapchat’s 150-million active users, adding their own “stories” feature in August of last year. Since then, Snapchat story views have declined by roughly 40 percent. So what has Snapchat created to stay ahead of the competition? Snapcodes.

Snapchat has reinvented the QR code and made them accessible for businesses and users alike, opening up a whole new advertising medium. Snapchat had already implemented this technology for users to easily add each other as friends on the social media app but have taken it a step further and allowed both users and brands to create snapcodes that direct users to a custom URL. While only 21 percent of American smartphone users reported using QR codes, Snapchat’s take on this technology is more promising because of their immense base of users, and, unlike QR codes, users don’t have to download or use another app to take advantage of them.

Now that snapcodes are becoming increasingly popular, let’s take a look at how snapcodes can be used to reinvent your higher education marketing strategy.

Snapcode Marketing Ideas

Desktop has traditionally been viewed as the primary source for reaching potential students, but higher education marketers need to consider that 2017 is the year of mobile. In fact, mobile-only internet usage is being driven primarily by Millennials, with 21 percent abandoning desktop computers altogether. Additionally, Snapchat is reportedly reaching 41 percent of 18 to 34 year olds in the U.S. daily. Add this impressive reach with the interactive aspect of snapcodes and you have the perfect avenue for higher education marketers to engage potential students and generate more leads.

Snapcodes For Digital Marketing

Instead of adding a plain, boring URL at the bottom of an advertisement, brands can now add a snapcode that stands out and grabs the audience’s attention. A custom snapcode can be created in under a minute from a mobile phone or desktop and can be used in television ads, on posters, as stickers, and more. The possibilities are endless.

Snapcodes for Rocky Horror

Credit: FOX

The first instance of snapcode marketing was used during The Rocky Horror Picture Show live television event. Rocky Horror is known for its audience participation, making it a prime choice to feature the first snapcode used on television. Snapcodes were used between the show and commercials to lead the audience to exclusive Rocky Horror content as part of Snapchat’s “Snap to Unlock” campaign. Sprite, Uber, and NBC Universal have executed “snap to unlock” marketing campaigns as well that unlock special edition Snapchat lenses, geofilters, and product websites.

Rocky Horror and Uber may be slightly different from higher education, but universities can engage their own audience in similar ways by placing snapcodes in the bottom corner of a television or digital signage advertisement, sending viewers to the university’s landing page or even lead page. Television viewers tend to tune out commercials, but the interactive qualities of a snapcode are more likely to engage them and keep their attention on your brand.

Snapcodes For Print

With all of this digital talk, don’t worry if your university still uses mailers, posters, flyers, or even billboards as part of their marketing strategy. Snapcodes can still be utilized for print! In fact, snapcodes will help bridge your print advertising into the digital world.

Snapcodes for NBC Universal

Credit: NBC Universal

NBC Universal created a “snap to unlock” campaign for their movie The Girl on the Train that was seen on billboards across the country. They made sure the add was mysterious, intriguing, and featured an extremely large snapcode to ensure people weren’t confused about what to do next. Once a person scanned the snapcode they were given access to special geofilters that promoted the movie and sent to the movie’s website.

When potential students come into contact with a higher education flyer or poster, snapcodes will make it easier to lead them towards your website and further down the funnel. Whether it is a special event, lead page, or promotional video, the snapcode will lead them there with ease.

How To Make Snapcodes

Now that your creative juices are flowing and you understand the potential of snapcodes, let’s make one.

Step 1:  Head to Snapchat.com and click on Snapcodes in the top menu. Enter the URL you want the snapcode to direct to and click Make a Snapcode!

Step one: How to make a snapcode

Step 2: Brand your snapcode by adding a custom image.

*Pro tip: Make sure your image is smaller than 400 x 400 pixels so it fits within the ghost.

Step Two: How to make a snapcode

Step 3: Download your snapcode and start your new digital marketing campaign!

Step Three How to Make a snapcode

Circa Interactive's custom snapcode

Thought of a new way to use snapcodes for your marketing strategy? Let me know in the comments below!

Audrey-for-site

Audrey is a recent graduate of Cal Poly San Luis Obispo. With a background in journalism, public relations, and graphic design, Audrey lends both creative and analytic skills to the marketing team. Her passion for innovation and connecting like-minded individuals is driving Circa’s social media strategy into the future.

Facebook Chatbots: The Social Media Game Changer

As with any marketing strategy, keeping communication lines open between a company and its customers is crucial to a successful relationship and high conversion rate. The same principle applies to social media. This is where chatbots have come in to save the day.

Thanks to some rather fancy artificial intelligence technology, chatbots operate by means of a certain set of rules dictated by the Facebook page’s administrator which allows the chatbot to be the first line of communication with a user. While it may sound as if chatbots are the opposite of open, transparent business-to-consumer communication, studies show that chatbot experiences with more engaged audiences are seeing an 80 to 90 percent response rate. Because chatbots are also still in its early phases of integration for most, early adopters have an incredible opportunity to take advantage of the low competition, free tool in a way that works best for their program. Here are a few ways higher education marketers can take advantage of this new, cutting-edge technology.

Why Higher Ed Marketers Should Care

Updated Content Strategy

With most higher education marketing plans, there is a content marketing strategy in place that often includes some kind of social media integration. That integration, however, tends to be passive and the social media user engagement tends to be rather low. Chatbots, on the other hand, give marketing managers the opportunity to personalize content, nurture relationships, and provide immediate value to any given user while driving website traffic without actually lifting a finger – no, really.

Frequently Asked Questions – Answered

Chatbots are also a great way to answer common questions prospective and/or active students tend to ask. As a social media/marketing specialist, you may not know specific university details well enough to adequately address questions without resorting to contacting student services. Rather than harassing student services yourself or complicating the user experience by merely sending the student a different email or phone number, chatbots can help to answer these questions on their own and provide further contact info should the student request it.   

Leadforms Revolutionized

Another exciting benefit to chatbots is the potential end of lead forms and expensive landing pages. While the latter might be a bit of a stretch, chatbots can do away with overly invasive lead forms that make a user feel as if they’re lighting a neon “Please All Spammers Contact Me” sign. Instead, all the information you need for the first point of contact is already there and free to use thanks to basic Facebook profiles. Should the bot need further information (i.e. email, location, phone number, etc.), the user can then provide it as needed rather than blindly subjecting their information to the whims of the internet.

Real ROI

Most importantly, you as a higher ed marketer should care about this tool because, as of right now, click-through-rates and engagement are especially high since competition is low and communication is one-on-one and not lost in a sea of news feed content. Who doesn’t want that?

Creating A Chatbot

This is a lot easier than it sounds. Yes, as I mentioned earlier, it is artificial intelligence technology, but the the process is extremely user friendly. The best part? It’s free.

Before you begin, the most important thing to remember is why your students should care about the chatbot’s information and how they can continue to gain value from it. As with any new marketing strategy, this is far and away the most difficult aspect to keep in mind, but also the most rewarding. One place to start is to find trends in your current Facebook inbox. What questions are most frequently asked? What information is most frequently requested? From there, you can then continue to expand your chatbot’s capabilities.

Here are a couple of tools to get your chatbot up and running:

Chatfuel

Screen Shot 2017-03-09 at 1.41.39 PM

This particular tool is not only free, but the interface requires absolutely zero coding knowledge. By simply dragging and dropping different “blocks” or rules for your chatbot to follow, this program promises to have your chatbot up and running in under 10 minutes (after a 10 minute tutorial, if you need it).

Botsify

Screen Shot 2017-03-09 at 1.45.58 PM

Just like ChatFuel, this service also starts for free, includes an entire slew of free integrations, offers unlimited messages, analytics, and paid plans for even more intricate options.

Using either of these sites, you can create:

  • A welcome bot for those who have just “liked” your page and an onboarding message to show the user how to interact with your chatbot.
  • A content distributing tool that sends the user exactly what they’re looking for. If they need a program brochure, contact information for student services, admissions information, links to your university’s blog or articles, or even if they wish to opt-in to a newsletter or content subscription, they can by answering a few simple commands.
  • An appointment generator. Especially if you can coordinate with your admissions team and have them create an open-source appointment page (using google calendar appointments, Doodle.com, youcanbook.me, etc.) you can set your chatbot to ask the user if they would like to schedule a call with an actual admissions counselor!

Chatbot Best Practices

Don’t forget to give people a clear and precise expectation of what you will be sending, how often, and the opportunity for them to also change those options and frequency. The user should be in as much control as possible. Otherwise, you run the risk of becoming yet another spammy nuisance that no one will want to be friends with – well, Facebook friends anyway.

Don’t forget to have some fun with it! By giving your chatbot an actual name or perhaps a bit of personality, your students are far more likely to engage and keep engaging.

If the chatbot fails to provide the information the user is looking for, make sure there are fail-safes in place to guide users to the right contact information or web page. Both ChatFuel and Botsify offers ways to do this.

And last but not least: test, test, testing 1, 2, 3. Before you make your chatbot live, make sure you and your team have tested it plenty of times on different devices. Does it work seamlessly with Mac’s? PC’s? iPhones? Androids? Different browsers like Google Chrome, Safari, or Mozilla’s Firefox? If yes, then let the chatbot roam free!

Thanks to the beauties of the internet and artificial intelligence, your university’s Facebook page can come back to life with the least amount of effort on your part – who doesn’t want that?

 

Tami Cruz of Circa InteractiveTami is one of our in-house social media gurus with a passion for content marketing and public relations. After earning her degree in communication and marketing from the University of California, San Diego, her dedication and multi-faceted skillset for creative marketing strategies has led her to become a crucial team member driven to expanding Circa Interactive’s digital marketing value.

5 Tips for Writing Ad Copy in Facebook for Higher Education

I remember the days when you needed a “.edu” email address in order to set up a Facebook profile – heck, looking back on it, I remember the act of doing so almost as an indoctrination of myself into the university experience. Over the years, Facebook has evolved into so much more than a place for blossoming academics — it’s become a Social Media behemoth, a staple of our daily lives and a marketing utopia where, according to the New York Times in 2016, would-be students and non-students alike spend on average 50 minutes per day. The increasingly ubiquitous nature of Facebook is in part where the channel becomes so valuable to Higher Education marketers like myself.

The vision and specter of your ads across newsfeeds can be a make-or-break moment in the target user’s experience – it can facilitate a potable, attractive touchpoint for prospective students to consider and/or engage with your brand or degree program. Being a numbers kind of guy, ad copy creative tends to fall low on my totem pole of priorities – that’s why I keep this short list of imperatives taped to my desk.

  1. Know your target audience
  2. Use a strong call to action
  3. Use high-quality images, with as little/much text as required
  4. Use verbiage that transitions effectively between all placements
  5. Introduce Ad Variations, and prioritize relevancy score

 

1. Know your Target Audience

According to an article published by the Pew Research Center in 2016, “On a total population basis (accounting for Americans who do not use the internet at all)… 68% of all U.S. adults are Facebook users” – so it can be said that the chances are high, if you’re seeking prospective students, they are more likely than not to be found somewhere at some time on Facebook. After sculpting this user base into highly-targeted (and segmented) ad sets, always keep at the forefront of your mind who you are speaking to, and be sure to tailor your ads’ verbiage to your audience segments. Creating ads which resonate with specifically targeted individuals will foster a more genuine, personable user experience. It may even bolster your conversion rate and ultimately lead to a lower Cost per Lead metric, enabling greater lead volume within a static budget. High quality, personally relevant content (whether sponsored or organic) lays the foundation for the ultimate goal of student acquisition.

2. Use a Strong Call to Action

A strong call to action is so much more than merely a button you append to the bottom-right corner of your newsfeed ads. One could say that the entirety of the ad you’re creating is itself a “call to action”. After all, your objective is to inspire users to act toward your goal. In addition to tailoring your ads to your target users’ characteristics, this could also mean including a timeframe in order to instill a sense of urgency — such as adding enrollment/application deadlines to your ad copy. Do you have a lead form incentive on your ads’ landing page, such as a program brochure? If so, consider include verbiage that creates a thirst in the user to view that content — for example, “download a FREE brochure to learn more about this award-winning program”.

3. Use high-quality images, with as little/much text as required

Selecting the right image to serve up with your ads can have an enormous impact on click through rates on your ads. While it’s not essential to choose an image that’s visually representative of your product or service, in Higher Ed marketing I’ve noticed that images which feature a campus logo tend to produce more academically-geared results.

Text can also be a great eye-catcher, however you must be careful not to exceed Facebook’s text-to-image restrictions, or your ad may suffer the penalty of throttled impressions — or otherwise might be rejected by the Ads’ interface entirely. Facebook’s Text Overlay Tool is always a great last-stop for your ads’ images before they make their way onto the ads themselves.

Lastly, Facebook recommends an image size of 1,200 x 628 pixels as a best practice for most of its campaign goals – you can approximate this, but beware that your image will need to be cropped in order to fit the display of your ads. It’s also recommended to stay away from images that feature the particular shades of blue and white that comprise Facebook’s color scheme, as these ads can often be overlooked by users fatigued with scrolling through their newsfeed.

4. Use verbiage that transitions effectively between all placements

We live in a multi-device world, so fluency between devices is a must if you’re going to capitalize on user experience.”Keep it short and sweet” is the motto to keep in mind when creating ad copy that will transition seamlessly between placements. This maxim applies equally so within Facebook ads due to the inherent nature of “oCPM” bidding — an automatic ad placement feature where the Facebook API optimizes ad impressions across all of its placements to the maximum benefit of your Cost per Result. This feature relies on the Facebook pixel as well as a standard event (e.g. ‘Lead’) implementation, so you should make sure the pixel is firing correctly before you try it out.

I strongly recommend adhering to character limitations in order to create ads that will look good; no matter where they appear in the gamut of Facebook’s network. If you exceed these limitations you risk truncation, or worse, ads which appear incomplete or misleading. Keep it within these limits if you can:

  • Keep your ad’s headline (the bold title, just below your ad’s image) at 25 characters or less.
  • Your text (the introductory snippet above the ad image) should be limited to 90 characters wherever possible — anything more will be truncated, however the user may opt to “see more” if they so chose.
  • Use a link description that speaks to the landing page — but do not feature critical information in this portion of the ad, as it is strictly truncated on mobile (where the majority of your impression are likely to occur). Instead, opt to have this critical information in your text or headline.

5. Introduce Ad Variations, and prioritize relevancy score

A/B testing is a hallmark of high quality, results-driven marketers, and it should be an integral part of your PPC marketing strategy in Facebook as much as it is in any PPC channel. This means introducing new ad variations on a regular basis for each of your ongoing campaigns and respective ad sets.

Similar to Google’s “Quality Score” metric, which the AdWords system uses to factor ad rank in PPC search results, Facebook holds a similar metric of its own: Relevancy Score. According to Facebook’s documentation, “The more relevant an ad is to its audience, the better it’s likely to perform. Ad relevance score makes it easier for you to understand how your ad resonates with your audience.” Do not be deterred if your ads start out with a low relevancy score — it is not unusual for ads that begin with a 1 or 2 relevancy score to blossom over time into higher relevancy scores are user engagement becomes stronger. Nonetheless, over time, unless performance metrics indicate otherwise (e.g. high lead volume, at a favorable cost per lead), you should consider eliminating ads within any ad set that lag significantly behind their peers.

Leveraging these 5 tips is a surefire way to boost performance in your Facebook Ads. Don’t see one of your go-to tricks listed above? Feel free to list it in the comments below!

 

Andrew croppedA graduate of the University of California, Andrew is our analytics and paid search team lead. He is both Google Analytics and AdWords certified. With an ROI-focused and problem-solving approach, he researches, plans, and manages our clients’ PPC campaigns.

7 Tactics for Repurposing Content on Social Media

If digital content marketing is in your tactical arsenal, you know that developing fresh subject matter can be challenging. Thankfully, by repurposing content that is proven to be successful, we can cut down time while maintaining or even increasing engagement. The following are 7 unique ways to repurpose successful social media posts for your school or brand.

 

1. Find and Create Evergreen content

Evergreen content is essentially content that doesn’t lose its value over time. It stays fresh for consumers, and when an individual encounters the content in their feed, it won’t feel stale or dated. The first step in successful content repurposing is finding and creating evergreen content.  A few examples are:

  • Lists
  • Top tips
  • Instructional “how -to” tutorials
  • Encyclopedia-esque entries
  • Product reviews
  • Videos

In academia, it’s easy to pinpoint information that will have a long lifespan. Educational topics rarely lose their value and can be repurposed many times over. Scan through the backend of Facebook and check to see which posts you’ve published that could have a maximum potential repurposing value. Shy away from anything related to news pegs, outdated statistics, or trends. When building out content for future use, it’s important to keep the evergreen mentality in mind and think ahead of the recyclability of posts that you create.

 

2. News Pegs

Consolidating stories on social media is a fairly straightforward task when dealing with a university and/or academic program. Course curriculum and program themes construct a natural skeleton to build content around. Take, for example, a master’s in criminal justice degree. Reoccurring topics may include policing, crime scene identification, and the US correctional industry. I run into reoccurring themes like these many times when promoting an academic social media account. These themes aren’t only applicable to the internal narrative of a university but also to stories outside of the school’s domain. Connecting relevant topics to trending news stories can be a great way to latch onto existing exposure. When you find a story that could apply to your brand, it’s critical to think of a unique angle to stand out from the masses.

 

3. Visualizations

Whether it’s a simple student quote or a research-based infographic, most academic literature can easily be converted into visually appealing media. Using sites like canva and unstock editor, you can create simple social graphics without the need of an extensive design background. Keep it minimal and clean and consider using campus images or other branded media you may have in a portfolio. It’s proven that Facebook posts generate 84% more click-throughs when they have an image. By converting simple text into a visual format, you can also capitalize on posting through instagram.

14257661_10153908399579607_2261860791139873093_o

Another way to take advantage of already-existing social media posts is by converting content into an infographic. If you’ve listed any tips or relevant industry information you can use canva’s infographic maker to easily organize them into a sharable infographic.

“Infographics make complex information eye catching, shareable and easily digestible. They can help boost engagement on your social media profiles, make your presentations more interesting and transform your marketing materials to have greater impact.” –Canva

4. Facebook Live

Live video streaming on mobile devices is expected to grow by 39 times in the next five years. Facebook Live is at the forefront of this burgeoning market. Thinking of ways to incorporate live video is going to be a tremendously popular marketing trend moving into 2017, and brands need to start capitalizing. For universities and their programs, think campus tours, live lectures, or even athletic events. When it comes to repurposing existing content, twitter AMA’s featuring professors could be easily repeated or tweaked for Facebook live. Including an admissions AMA where prospective students can find out more about a school they are interested in is another valuable strategy. The key here is personalization. Being able to see a face, rather than text coming from a brand and a logo, makes a big difference. Students and fans alike can make a better connection this way. Additionally, Facebook live videos seem to break through the organic barrier much better than other posts. Facebook is pushing people to really use the platform, so this is a major benefit at the moment.

 

5. LinkedIn Pulse Publisher

Launched in 2015, LinkedIn Pulse is a publishing platform that showcases roughly 130,000 unique articles every week. It’s one of Linkedin’s fastest growing products. Publishing to pulse is easy. Simply find a successful post you’ve already published on a social channel, preferably some sort of long-form content like an article or academic research, and then upload it to the Linkedin publisher. It’s important to note that you must have an external blog connected to your school/program in order to be considered a publisher on Linkedin. For a full list of requirements needed to publish on Linkedin Pulse, see a step-bystep guide here. Don’t forget to use canva for a catchy cover image.

pulse_stats

6. Upload YouTube videos to Facebook

Many marketers think of YouTube as the primary frontier for video marketing. However, Facebook video has considerably grown over the past three years. Zuckerberg is challenging the video throne. Facebook now serves over 8 billion unique video views per day. These videos generate 135% greater organic traffic than photo posts. If you already have video multimedia at your disposal, uploading it to multiple channels like Facebook is an easy decision to make. Video examples for universities might include alumni interviews, professor highlights, course descriptions, or campus tours. When I mention uploading YouTube videos to Facebook, it’s important to note that I’m not talking about posting the YouTube link. Video that is uploaded to Facebook directly plays natively and reaches 2X more people, resulting in 2X more likes, 3X more shares, and 7X more comments than a posted link.

 

7. Compile Tweets into Twitter Moments

Twitter moments were released to the public in November of 2016. They represent “the very best of what’s happening on Twitter” (their words) by compiling collections of tweets about a specific topic in one place. Creating a moment is simple and the link to do so can be found on your Twitter profile dashboard.

ag-create-new-twitter-moment

After you click the “Create new Moment” button, you’ll be prompted to enter an eye-catching title and description, along with a cover photo. After you’ve decided on a cohesive theme to guide your moment, you can scroll down and select historically posted tweets to add that fall in line with the story you’re trying to create. If you want to further customize your moment, click the “…More” button in the top left corner.

 

Jordan Opel

Jordan Opel is an accomplished, creative professional. He is responsible for managing and enhancing organic social media activities for our various clients. Additionally, as the leading graphic designer, he contributes to a significant portion of Circa Interactive’s creative endeavors through motion-media design, illustration, and content-creation experience.

 

 

7 Snapchat Accounts Every Marketer Should Follow

Social media and communication (as we know it) were changed forever when Snapchat launched in September of 2011. After gaining popularity among millennials, Snapchat has grown rapidly and now boasts over 150 million daily users, passing Twitter’s daily usage of 140 million daily users. It seems that almost everyone is using this app to communicate with friends, catch up on the latest celebrity gossip, and even read the day’s headlines, but are they using it to its full potential?

Read more: 5 Ways Snapchat is Changing the Way We Communicate

Besides sending funny pictures to friends, this service can also be used to stay up on the latest trends in marketing. There are hundreds of companies, entrepreneurs, marketers, and other successful business men and women who actively share tips, tricks, and their own experiences. After following a number of Snapchat accounts and actively watching, I’ve put together a list that every marketer should follow.   

*Pro Tip: Take a picture of any of the Snapcodes next to their name using Snapchat to automatically follow their account!

01_d-2

University of Michigan: UofMichigan

The University of Michigan is a prime example of how a university can implement Snapchat into their own digital marketing campaign. After launching their account in February 2014, they became the second university on the platform. Michigan attracts current students to their account by utilizing Snapchat to show off lesser known areas of campus, highlight student exhibits, and hold interactive contests and activities. Prospective and incoming students are given the chance to interact with the university through their #AskUMich campaign that answers questions and addresses concerns utilizing the chat feature. Overall, Michigan’s account is an exceptional account to follow for inspiration on how to create interactive campaigns for any digital marketing venture.

Learn more: University of Michigan’s launch and overall Snapchat marketing strategy

 

6cyr4fix

Michelle Obama: michelleobama

First Lady Michelle Obama is an unexpected person to see on Snapchat because she is the wife of the President after all. Her joining Snapchat is similar to how the Kennedys were the first Presidential pair to be shown on television. Michelle Obama is the first, First Lady to utilize a social media platform like Snapchat. The First Lady created an account because more than half of 13 to 34-year-olds are using the app. Working with this younger generation has been her main focus while in office so she decided it would be the perfect medium for her to communicate with them. Besides giving her followers a behind-the-scenes look at her life in the White House, the First Lady has utilized the application to promote her Let Girls Learn trip to Liberia, Morocco, and Spain this past July. This specific marketing campaign is a prime example of how to broadcast an event or trip through Snapchat. FLOTUS built up hype surrounding her trip using the application by regularly speaking on the subject and sharing details of the trip. Once she was traveling, she gave her followers a look at the lives of the girls she was there to help and made it feel as if you were there with her through photographs, interviews, and videos of the discussions held in each country.

 

grd6i1q0

Justin Wu: Hackapreneur

Justin Wu is the founder of Growthly and an avid user of Snapchat. Jason gives his followers an inside look at what life is like during the early stages of a startup. From big meetings to his downtime coming up with new ideas, Justin provides tips on presenting, growth marketing, and creating a successful startup. Jason recently went to the WSJD Live and Snapchatted the entire event. He held interviews, asked for commentary from his followers and held a live follow up discussion on Snapchat after the event. Wall Street Journal even had Justin cover the WSJD Live event for their Discover page!

Check out: Justin’s coverage of his whole WSJD Live Journey

 

xo6mcfqh

Dan Knowlton: danknowlton1

Dan Knowlton is the co-founder of KPS Digital Marketing and author for Social Media Examiner. Dan’s Snapchat provides followers with a variety of marketing tips, industry updates, and a look into the life of an entrepreneur. Dan recently attended Get Social Kent and actively snapped his experience at the event. Dan shared helpful digital marketing insights from keynote speakers, gave an inside look of the event, and introduced key marketers at the event by holding interviews with them, asking about their marketing goals for 2017. Dan is an avid Snapchat user and provides a lot of insight on how to utilize the app to grow your own business.

Check out: Dan’s insights on Using Snapchat to Grow Your Business

 

snap-me-2

Gary Vaynerchuk: garyvee

Gary Vaynerchuk is the CEO of VaynerMedia and an established social media guru. Gary uses his Snapchat account to help teach others how to become successful in digital marketing through motivational snaps and valuable marketing advice. He encourages his followers to interact with him and send any questions they have about entrepreneurship, marketing, or growth hacking and will answer their question on his story. He continues this campaign across all of his platforms with #AskGaryVee. Gary gives his followers a behind-the-scenes look at the life of a CEO and all the hard work he puts in to accomplish his goals.

 

hubspot_snapchat_snapcode_

HubSpot: hubspotinc

HubSpot is an inbound marketing software company. HubSpot’s social media strategy is a prime example of how companies can utilize Snapchat to show off their culture, educate their followers, and even help recruit new talent. In fact, HubSpot held a recruiting event via Snapchat this past July! In lieu of a resume, they asked hopeful applicants to teach them something in 60 seconds or less. By taking their recruitment completely digital, HubSpot was able to recruit from a specific audience and create a test that would result in employees that were the right fit for the position. Besides finding new uses for the application, HubSpot’s Snapchat is perfect for finding inspiration for your own company’s account.

 

morganb180-snapchat-code

Morgan Brown: morganb180

Morgan Brown is the COO of Inman News and is a 15-year startup marketing veteran. Morgan provides innovative tips on growth and productivity and shares examples to help illustrate his points. He also invites his followers to ask him any marketing and growth hacking questions they may have. Through his interactive use of Snapchat and sharing real-life examples to his followers, Morgan is able to educate his audience and truly show them how growth works online.  

 

Have a favorite marketing guru you follow on Snapchat? Let me know in the comments below!

 

Audrey-for-site

Audrey is a recent graduate of Cal Poly San Luis Obispo. With a background in journalism, public relations, and graphic design, Audrey lends both creative and analytic skills to the marketing team. Her passion for innovation and connecting like-minded individuals is driving Circa’s social media strategy into the future.

A Guide To Leveraging Reddit For Higher Education Marketers

It’s no secret that social media has become a staple for modern digital marketing, but many marketers often forget to add Reddit to the mix. For those still unaware of this platform, allow me to introduce you to the internet’s most influential users. Although some might wish to write the site off as “just another youth media fad,” it’s not. In fact, since June of 2005, just two years after the origin of MySpace and one year after Zuckerberg’s Facebook, Reddit has become known by its users as “the front page of the internet,” housing over 234 million unique visitors in 2015 alone and nearly 900,000 ever-increasing mini communities or “subreddits.” This isn’t your average social media platform. While Facebook is known for integrating its news with updates from your family and friends, Reddit is a world where originality, wit, and timeliness reign supreme. The tricky part here, however, is that if a Redditor can sense even the slightest hint of click-baiting or cheap sales tactics, they will make sure you know your mistake. In an effort to help higher ed marketers avoid such an awful fate while simultaneously and successfully marketing on a site that hates marketing, here is a quick guide to leveraging the tastemakers of the internet.  

Who exactly are “Redditors?”

Before we get started, as with any marketing effort, you must first understand who it is your marketing to. According to pew research center, the majority these mysterious users are U.S. adults with at least some college education. While 47 percent of the audience is, in fact, international, the remaining 54 percent of breaks down as follows:

  • 67 percent of U.S. adults are male
  • 33 percent of U.S. adults are female
  • 64 percent are 18-29 years old
  • 42 percent have a college degree (compared to 28 percent national average)
  • 40 percent some college (compared to 31 percent national average)

As a result, it doesn’t take much to see that this audience is the perfect demographic for marketers in the Higher Education industry, especially for graduate degrees.

How Reddit Works

Finding the right subreddits to follow

Once you create an account, if you haven’t yet already, the first thing you’ll be prompted to do is to find and follow subreddits. Think of subreddits as the sections of the newspaper. Of course there is always the front page with the most important content, but everything is organized into subcategories like money, entertainment, and world news. The only difference here is that Reddit, again, has nearly 900,000 of these subcategories ranging from “Shower Thoughts” and “Explain Like I’m Five” to “World News” and “Politics.” While it’s nearly impossible to sort through each and every subreddit to find your most important content, Reddit is arguably the best way for content marketers to keep track of all of the most important news without having to read through 50 different news publications.

Pro tip: One way to discover what subreddits are trending over time is to take a quick look at MetaReddit. This site will show you to know precisely which subreddits are trending now and which have had the most growth in the last week and have been trending for the month. Although this will only give you a snapshot view, it’s a much more digestible way to stay on track with trends.

Upvotes, Downvotes, and the Ever-Coveted Karma Points

Unlike Facebook’s reactions or Twitter’s retweets and favorites, Reddit is a system entirely rooted in active voting participation. As you can see below, every post and every comment displays two grayed out arrows to the left of the text.

 

screen-shot-2016-10-05-at-3-48-03-pm

While it’s obvious the top arrow is the upvote and the bottom is the downvote, they do not correspond with how the content is displayed. Rather the user is prompted to vote whether or not the content adds or takes away from a larger conversation. According to proper “reddiquette,” the official guidelines to participation and conduct dictates that a user’s vote should not be based off an emotional reaction but should rather be based on the importance or relevancy of the a piece of content. Clearly, voting is by no means a clear-cut science, but how you vote is important because upvotes and downvote can give or take away Karma points. Why does that matter? Because karma points determine how frequently, if at all, any given user is allowed to post within a subreddit–or how likely it is that your content or post will be view by others. So for content marketers, consider karma points your new gold.

Pro tip: Upvotes on comments are just as important as link upvotes. Not only does this encourage active participation within each post, it prompts Redditors to actually contribute to the discussion in a meaningful way. This is a perfect way for markers, professors, students, and staff to add to educated discussions and lively debates.

How To Market To Redditors Who Hate Marketers

Now that you have a good idea of who your audience is and user basics, the next step is using the right tools to successfully participate in the sometimes-too-honest community that is Reddit.

Be a Redditor first, and a marketer second

While this may seem daunting and/or time consuming, it’s important to remember that Reddit is a community first and foremost. Because Redditors will not hesitate to call a user out if they sense any foul play, it can often be difficult for marketers to find the right balance between community participation and blatant self-promotion. The first step to finding that balance is to remember reddiquette rule number one: always remember to be human. Would you try to clickbait your friends? Didn’t think so. Your one and only mission should be to become a genuine, well-rounded expert in your field.

For content marketers, this means you’ll need to limit your on-brand content to one every ten posts. This sounds tedious, I know, but in the Redditing world you live and breathe by Karma points, and the easiest way to lose them is to spam, click-bait, or self-promote. Limit yourself to legitimize yourself. No one likes a used-car salesman.

For professors or university staff, this should be quite simple to maintain. Ideally, a user profile should represent the ideas of an individual, so for professors with a wide range of research and expertise in their arsenal, Reddit is the perfect space to create and build discussions as I discuss in the last section.  

The trick to Reddit is understanding the Karma system

Especially if your account is brand new, your lack of karma points is like a college student applying to an entry-level job requiring three to five years experience, and in order to get more karma points, you need to share content. It can be a frustrating system, but it’s not impossible. What’s the secret? Reach out to your subreddit’s moderators. If you go to the front page of any given subreddit, you’ll notice that there are a set of rules for subscribers to follow and just below those rules you’ll find a box listing the moderators. These wonderful people are the creators and/or controllers of that particular subreddit. By messaging each or all of these superstar Redditors, you’ll have an opportunity to demonstrate the value of your content and build a mutually beneficial relationship while avoiding your karma problem. For digital marketing experts in the higher ed field, this is far and away the easiest way to publish your content on relevant subreddits without any time restrictions.

Where to find the best ROI on Reddit

As I’m sure you’re well aware of at this point, Reddit is not the quick fix solution to your social media marketing slump. Instead, Reddit is a space for experts to demonstrate their value and educate the public. It’s also a place for internet trolls and endless cat memes, but for our purposes all of that is irrelevant.

To demonstrate thought leadership and expertise in any field with the Reddit community, content marketers, PR professionals, university professors, and university staff members alike can take advantage of subreddits like Ask Me Anything. Just as it sounds, you simply tell the Reddit community who you are and let the conversation flow from there. Additionally, higher ed marketers can hop over to Ask Reddit to ask users direct questions as a free way to gain insight to their core audience. However, the most important way to get the most return from Reddit is to become a part of the community. Without this, you will miss out on the endless possibilities Reddit has to offer.

For more information on leveraging social media, learn how to use Instagram, Snapchat, or Twitter to reach more prospective students.

Tami Cruz of Circa Interactive Tami is one of our in-house social media gurus with a passion for content marketing and public relations. After earning her degree in communication and marketing from the University of California, San Diego, her dedication and multi-faceted skillset for creative marketing strategies has led her to become a crucial team member driven to expanding Circa Interactive’s digital marketing value.

3 Ways Higher Education Marketers Can Leverage the 2016 Presidential Election

We are one month from the first presidential debate, and the 2016 election has already proven itself to be one of the most digitally reported and discussed elections in the history of the United States. In fact, over the past 12 months, Americans have spent over 1,284 years reading Donald Trump related content on social media. As we all know, the internet and social media are changing the way Americans interact with presidential candidates, and this provides an enormous amount of content marketing opportunities. The 2016 Presidential Election creates a variety of opportunities for higher education digital marketers to promote their schools and programs, and I’ve put together three ways that digital marketers can leverage the news cycle to build high quality backlinks. 

Leverage Your Professors

Throughout the election, candidates are asked to provide insight on a number of issues ranging from civil rights to the federal budget to foreign policy. These topics may be the focal point of a professor’s area of expertise which digital marketers can leverage when seeking PR opportunities.

When leveraging professors, it is important that digital marketers clearly articulate the value that professors can provide reporters. Professors are often the thought leaders of their industries and niches and can provide high-level insights that have yet to be published. For example, the release of Hillary Clinton’s Initiative on Technology and Innovation, which places a major focus on investing in computer science and STEM education, provides Circa’s PR team with the opportunity to leverage our engineering, computer science, and other STEM-related professors for articles providing expert commentary on what Clinton’s initiative could mean for the STEM industry, as well as its potential impact on the future of our education system.

Another way to leverage your professors is through HARO. For those that don’t know, HARO (which stands for Help a Reporter Out) is an online service designed to provide reporters with quality sources for upcoming stories and sources with the possibility to obtain media coverage. Those who have signed up for HARO as potential sources receive daily emails featuring a list of reporters seeking quotes or insights for upcoming articles. If an article seems to fit a professor’s area of expertise, all a PR specialist needs to do is respond to the email and pitch the professor by noting the expert angle or insight that she or he could provide to the story.

As campaign coverage continues to gain speed, there will likely be an increase in HARO opportunities with reporters seeking academic or professional insight, so if you haven’t signed up for HARO yet, it is certainly worth exploring.

Create Resources Highlighting the Election

Being one of the key events of 2016, the Presidential Election is a prime time-peg that higher education digital marketers can use in creating resources for their schools and programs. There are a number of different angles to take when creating resources. Some of the most popular include:

  • Blog posts
  • Infographics
  • Videos
  • GIFs

For those that don’t know, visual resources are great for creating informative, yet appealing content, so infographics would be particularly good for highlighting the election. There are a few different ways to highlight the election through infographics, which would include leveraging content on a topic candidates are discussing (Ex. cyber security) or creating an infographic on the election, such as this one on social media and presidential campaigns.

Within the creation process, keep in mind that the main goal of infographics is to build links back to your program, and the best way to build links is to create intriguing content that provides value to the viewer. Sometimes value can come from a unique angle, newsworthy content or reliable statistics; other times it can be through a graph or visual that highlights an intriguing contrast. Either way, be sure that your graphics provide value of some kind so that viewers will be more inspired to share them with their network.

Add to the Social Commentary

Whether it’s a insensitive statement or previously unreleased documents, every day it seems as though there is a new story involving Donald Trump and Hillary Clinton. And while journalists report the initial story, higher education digital marketers have the opportunity to leverage this content and add to the social commentary. For those that don’t know, social commentary is considered an act of expression that comments and thus expands upon a social issue within society. If this sounds complicated, it really isn’t. In fact, adding to the social commentary can be as simple as sharing a news story or quote on social media platforms and asking followers to share their opinions. Higher education digital marketers could also take this a step further by including a quick quote from a professor on the current political issue.

Regardless of what approach is taken, it is important that a call to action (CTA) is included at the end of the social post. This CTA doesn’t necessarily have to be anything complicated, just something to encourage the reader to share their insight or opinion.

If the election coverage continues to progress at its current pace, there may not be a more consistent time peg than the 2016 Presidential election, so digital marketers would be wise to leverage this opportunity as much as possible for their schools and programs. No matter what approach you take, make sure to clearly position your programs and professors as the leaders within their niche. Most importantly, don’t be afraid to be creative and have fun with whatever method you choose.
Have you been leveraging the presidential election in your digital marketing efforts? If so, what has worked for you? We’d love to hear your insight!

Tyler Putz of Circa Interactive Tyler is a retired division two college basketball player and a recent graduate from the University of Iowa. His creativity, as well as passion for entrepreneurship and the expansion of technology and communication, helps Circa to continue to stay on the cusp of new technologies and trends influencing future generations of students.

How to Reach Prospective Students Through the New Instagram Stories Feature

Instagram has rapidly grown to nearly 500 million monthly users worldwide and is projected to continue its growth at a steady rate. With this many monthly users and roughly 55 percent of them being ages 18-29, Instagram is the platform that higher ed marketing experts should be targeting. The addition of Instagram’s new feature, Instagram stories, allows for more opportunity to engage with followers and prospective students. Much like the Snapchat story feature, users post content that will disappear after 24 hours. This 24 hour time frame provides the opportunity to post as much content for your program as you would like, without the worry of cluttering your Instagram profile. If you don’t know how to use the feature, there are easy step-by-step guides available. 

 

insta story

 

The Difference Between Snapchat Stories and Instagram Stories

What sets these two seemingly identical features apart? Unlike Snapchat stories, Instagram stories can be watched regardless of whether or not an Instagram user is following an account. The explore page feature on Instagram uses an algorithm to show users content that they will be most likely to enjoy. It also suggests profiles that are similar to those that they are already interacting with. For example, based on my Instagram activity, it’s easy to see in the photo above that a lot of food accounts have made their way onto my explore page. This page also shows users which accounts the people who they are following are interacting with. Basically, if a user or their friends are engaging with higher education profiles, then it is more likely that your account will pop up on their explore feed. If your account is clicked on, the user can watch your Instagram story by clicking your profile photo. The explore page feature is beneficial to higher education marketers because it is easier to reach potential students. With Snapchat, there is no explore page, so discovering new profiles is more complicated and difficult if you do not know them personally.

Although people do not have to follow your Instagram account to view your stories, the goal is of course to make them want to.
If you’re looking to get more followers on Instagram, there are tricks that can help. The more followers you have, the more likely you are to show up on other users’ explore pages, and the more likely you are to get your story and brand seen. 

Capturing Potential Students’ Attention with Stories

Now, the real question: How can you make your program stand out by using this new Instagram feature? Of course, one must think about what the intended audience wants to see. As a higher education program, your audience is most likely a part of the Millennial Generation, which is a good thing considering millennials make up 55% of Instagram users. 

Authenticity is key when it comes to marketing to millennials.  A Cohn & Wolfe study found that 89% of people agreed that it is important that businesses act with integrity at all times. They don’t want advertisements, they want genuine content and a personalized brand. Millennials engage the most with brands that they feel are relatable and genuine.

Another way to appeal to this generation is by engaging with them on a personal level. According to Forbes, 62% of millennials prefer brands that have engaged with them on social media platforms, so Instagram stories are a great way to reach and engage with millennials. So how can you appear genuine and authentic while also making your audience feel as though you are engaging with them on a personal level? Simple: showcase your students.

Your content should tell a story, hence the name Instagram stories. It should show the authentic side of your brand while striving to be creative and engaging. Displaying student life, campus life, or promoting upcoming events that your audience may be interested in are all great starting places. That way, a prospective student can get a better understanding of your program and whether it’s a good fit for them.

With the start of school coming up, showcasing orientations or new student convocations is a great way to give prospective students a taste of student life and show them what events are available to them. The University of Arizona, The University of Texas at Dallas, and Coastal Carolina University have posted a series of Instagram stories covering their new student convocations and first day of classes that effectively present unique aspects of their student life and campus.

Insta Stories

 

In addition to displaying what your student life has to offer, you can use the story feature as a way to make your academics stand out. Emphasize academics such as student research or academic achievement events on campus. Use the story feature to show what specific student clubs are up to and highlight upcoming campus events that students are attending. Stories allow you to display the daily activities that make your program or university unique, without the worry of posting perfect, edited content that will be on your Instagram for a long period of time.  

Instagram stories also allow you to draw on your story or add captions to your story which makes the story seem more fun, while also adding a personal and creative touch. Emojis can be added to captions to add some flare to the image?.  Remember, you are capturing the attention of a generation with notoriously short attention spans. In order to reel them in, you must present your brand with a unique and engaging twist. The Instagram story feature might be just what you need to stand out in the large pool of higher education programs.

Shannon black and white 2 Shannon is a senior at the University of San Diego studying communications and visual arts. Working as an intern with Circa Interactive, she has gained experience in higher education content marketing, digital public relations and creating content for various clients’ social media. Shannon’s creativity and passion for public relations and content marketing has contributed to Circa Interactive’s digital marketing value. 

PPC Tips & Tricks: Facebook’s Lookalike Audiences

Facebook is an incredibly powerful platform, where marketers can seek and engage new prospects across a variety of business goals (purchases, lead generation, awareness, etc.). As I’ve said before, the channel is an indispensable asset for generating prospective student leads to the degree programs we market.

Beyond the vanilla demographic targeting options available (Interests, Fields of Study, remarketing, etc.), wrapped within custom audiences, there lies an enormous bastion of advertising potential. This is the second part of my series dedicated to Facebook’s Custom Audiences, and today’s post examines Lookalike Audiences – a feature that is undoubtedly one of the greatest tools the channel holds in its arsenal. Here’s a bit of info:

Custom Audiences Beget Lookalike Audiences

Although powered by data from Facebook’s trusted third-party partners Acxiom, Datalogix, and Epsilon, Lookalike Audiences must have a source to mimic in order to inform the amalgamation of a viable target audience. If third-party data partners are the fuel, then Custom Audiences are the engine of this vehicle. Traditionally, Lookalike Audiences are cloned from one of these 3 sources: Custom Audiences (Customer Lists: email addresses, phone numbers or mobile advertiser IDs, Website Traffic, App Activity, or Engagements), Conversion Tracking Pixels, and Facebook Pages; of these options, I have found Email Lists and Conversion Pixels both to be viable resources for spawning a killer Lookalike Audience.

The more data, the better…to a point

Screen Shot 2016-07-21 at 2.44.56 PMAccording to Facebook, “The optimal source [for creating a lookalike audience] is 10,000 to 50,000 people”; however, it also notes “Lookalike Audience performance declines when it’s based on a source of over 50,000 people.” If acquiring an email list of this magnitude is not feasible – don’t fret! “The most important aspect of a source is that it is made up of high value customers” – and I’ve seen exceptional results from lists as small as 1,000 high-quality users.

Lookalike Audiences are HUGE

That list size of 1,000 to 5,000 users? It’s about to seem really, really tiny. Get ready to reach a vast amount of users across Facebook’s placement options (Desktop, Mobile, Instagram, etc.) – and that’s still while only leveraging the highest degree of similarity Lookalikes can be set at. If Customer Lists are David, then Lookalikes are at least ten Goliaths.

In the penultimate step of Lookalike creation (which we’ll cover next), remember, “when choosing the size of your audience… smaller audiences more closely match your source audience. A larger audience increases your potential reach, but reduces the level of similarity to your source audience.”

So, let’s walk through creating a Lookalike Audience:

Custom Audiences HEMJ 1

With a Custom Audience (or Conversion pixel) already in mind, navigate to the ‘audience’ section of your business manager and select Create Audience > Lookalike Audience. A light-box will appear, prompting you to ‘create a lookalike audience’:

Custom Audiences HEMJ 2

Click on the Source entry field and you will find a myriad of your saved Audiences available to choose from. Next, select a Country to target.

Custom Audiences HEMJ 3Finally, select an Audience Size; this is where you will decide the degree of similarity between your source audience and the resulting Lookalike. As illustrated in the graphic below, “Audience size ranges from 1% to 10% of the total population in the country you choose, with 1% being those who most closely match your source.”

I prefer to begin with a one percent Lookalike (the highest degree of similarity). When performance of that segment starts to ebb, I then begin to spiral out towards three percent — although I haven’t dared go beyond this degree of dissimilarity, my Paid Search teammates have gauged success in as large as a four percent Lookalike audience.

Quick tip: it’s a good idea in managing concurrent Lookalike segments to sidestep intra-account competition by excluding Lookalikes of the same kind (source) from their peers (e.g. excluding the one percent Pixel Lookalike Audience from your two percent Pixel Lookalike Audience); this can be managed on the ad set level. Furthermore, if you proceed beyond two percent in defining your Lookalike’s size, it may also be a good idea to narrow your audience by implementing cross-targeting (see “How does detailed targeting work” under Facebook’s Targeting Basics); here I like to start with Facebook’s old glory, Interests.

Have you tried Lookalike Audiences? Let us know your thoughts!

Andrew croppedA graduate of the University of California, Andrew is our analytics and paid search team lead. He is both Google Analytics and AdWords certified. With an ROI-focused and problem-solving approach, he researches, plans, and manages our clients’ PPC campaigns.

 

Next time on Facebook Ads Tips & Tricks: Boosted Posts vs. Newsfeed Ads – which is the right fit?